Refund & Replacement Policy

All sales are final. Once a purchase is completed and the customer has taken possession of the product, no refunds will be issued under any circumstances.

Refunds will NOT be provided for:

• Change of mind after purchasing
• Dissatisfaction with battery life (within normal manufacturer specifications)
• Gaming performance or heating concerns (inherent to device hardware)
• Software preferences or UI dissatisfaction
• Colour or shade preference after seeing the physical product
• Incompatibility with accessories not sold by us
• Damage caused by the customer after delivery
• Claims raised after the delivery representative has left the premises

Replacement may be considered in the following cases only:

1. Physical Damage on Open-Box Verification
If physical damage (cracked screen, dented body, broken parts) is identified during the open-box verification process in the presence of our delivery representative, we will arrange a replacement.

2. Dead-on-Arrival (DOA)
If the device fails to power on or has a critical defect that prevents basic operation, identified at the time of delivery, we will arrange a replacement or escalate with the brand.

3. Manufacturing Defects
Valid manufacturing defects recognized and confirmed by the respective manufacturer/brand service center may qualify for replacement or warranty service as per the brand's policy.

Our open-box verification process is designed to protect you:

1. Complete Payment First — Payment must be completed before the box is opened.
2. Open in Presence of Delivery Rep — The box must be opened while the delivery representative is present.
3. Inspect Immediately — Check for physical damage, missing accessories, and that the correct model was delivered.
4. Report Instantly — Any issue must be reported immediately before the delivery representative leaves.
5. No Delayed Claims — Claims raised after the delivery rep has left will not be accepted.

Every brand-new phone sold by Mahavir Mobile Shop comes with the manufacturer's official warranty.

Warranty Coverage:

• Warranty duration and terms are set by the respective brand (Apple, Samsung, Vivo, Oppo, Realme, MI, etc.)
• Warranty claims must be processed through the brand's authorized service centers
• Physical damage, water damage, and misuse are typically not covered under warranty

Our Role:
Mahavir Mobile Shop will assist customers with guidance and documentation wherever possible, but we are not directly responsible for warranty outcomes determined by brand service centers.

If you believe you qualify for a replacement under our policy:

1. Contact us immediately — within the same delivery window or within 24 hours for manufacturing defects.
2. WhatsApp us at +91 9998889985 with your Order ID, photos/videos of the issue, and GST invoice.
3. Our team will review your request and respond within 24-48 business hours.
4. If approved, we will coordinate the replacement based on stock availability.

This Refund & Replacement Policy is governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of courts in Ahmedabad, Gujarat. Mahavir Mobile Shop reserves the right to amend this policy at any time without prior notice.