Mahavir Mobile Shop and Mahavir Mobiles ("we," "our," or "us") value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, mobile application, or related services.
Business: Mahavir Mobile Shop, Opp Police Station, Meghaninagar, Ahmedabad, Gujarat — 380016 Phone: 9998889985 · 8000042009 · Email: contact@mahavirmobiles.com
18 sections
1
Information We Collect
▼
Personal Information
Full name
Mobile and WhatsApp number
Email address
Delivery and billing address
Login & Authentication Information
Google Sign-In account details
WhatsApp OTP verification details
Future SMS OTP verification data (if implemented)
Device & Technical Information
Device type, browser/app version
IP address and device identifiers
Operating system information
App usage and log data
Crash and error diagnostics
Notification Information
If you grant notification permissions, we may send order updates, service notifications, promotional offers, and marketing communications.
2
How We Use Your Information
▼
We use your information for:
Order processing and delivery coordination
Customer verification and identity confirmation
Customer support and communication
Fraud detection and prevention
Account security and protection
Analytics and service improvement
Marketing campaigns and promotional communications
WhatsApp promotions and notifications
Legal compliance and operational management
3
Google Sign-In & WhatsApp OTP
▼
Our platform uses Google Sign-In for account creation and authentication. By signing in with Google, we receive your Google profile name and email address, used solely for account identification and communication.
We also use WhatsApp OTP verification to confirm your identity and reduce fraudulent activity. OTP data is used only for authentication and is not stored beyond verification.
4
WhatsApp & Promotional Communications
▼
By using our platform, you may receive:
Order confirmation and status updates via WhatsApp
Customer support messages
Promotional offers and marketing notifications
Service and operational announcements
You may contact us at contact@mahavirmobiles.com to opt out of promotional communications.
5
Cookies & Tracking Technologies
▼
Our website and mobile application may use:
Cookies and session technologies
Device identifiers and analytics tools
Local storage for cart and wishlist data
Related tracking and performance monitoring systems
These technologies help us improve user experience, remember your preferences, and analyse platform performance.
6
Sharing of Information
▼
We may share limited user information with:
Delivery staff and logistics/courier partners
Communication providers (WhatsApp, SMS)
Analytics and performance monitoring providers
Hosting services (Hostinger)
Technical and infrastructure service providers
Legal authorities where required by law
Future payment service providers if integrated
We do not sell your personal information to third parties.
7
Fraud Prevention & IP Monitoring
▼
To protect our platform and business operations, we may:
Monitor and log IP addresses and login activity
Track suspicious behaviour patterns
Maintain server access logs
Store verification and OTP logs
Record communication history for dispute resolution
Investigate fraudulent or abusive activity
Accounts found engaging in fraud, fake orders, or abuse may be permanently suspended without notice.
8
Account Verification & Security
▼
To reduce fraud and protect genuine customers:
Users may be required to verify their account via Google and WhatsApp OTP
Suspicious activities may trigger additional verification checks
Certain accounts may be restricted or suspended for security reasons
Users are responsible for maintaining the confidentiality of their account credentials and OTP codes.
9
Data Retention
▼
We may retain your information for:
Active order processing and delivery coordination
Fraud prevention and abuse detection
Dispute resolution and legal compliance
Analytics and service improvement
Business record maintenance as required by law
10
Your Rights & Account Deletion
▼
You may request:
Account and data deletion
Correction of inaccurate information
Communication preference updates
Access to data we hold about you
To exercise your rights, contact us at: contact@mahavirmobiles.com or WhatsApp +91 9998889985 or call +91 8000042009
We will process valid requests within a reasonable timeframe.
11
Security Measures
▼
We implement reasonable technical and operational security measures to protect your information, including encrypted data transmission, access controls, and periodic security reviews.
However, no internet-based platform or digital transmission method can be guaranteed completely secure. Users accept this inherent risk when using online services.
12
Children's Privacy
▼
Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal information without parental consent, we will delete it promptly.
13
Platform Notifications
▼
If notification permissions are enabled on your device, we may send:
Order confirmation, dispatch, and delivery updates
Account security alerts
Promotional and offer notifications
New product launch announcements
Operational announcements
You may disable notifications at any time through your device settings.
14
Third-Party Services
▼
Our platform uses third-party services including Google (authentication), WhatsApp (communication), Hostinger (hosting), Firebase (database), and analytics providers. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the data practices of third-party services.
15
Legal Compliance
▼
We may disclose your information where required by law, government request, court order, legal investigation, regulatory requirement, or to protect our legal rights and operational security. We will make reasonable efforts to notify you of such disclosures where legally permissible.
16
Limitation of Liability
▼
Mahavir Mobile Shop and Mahavir Mobiles shall not be liable for:
Unauthorized access caused by user negligence
Third-party system failures beyond our control
Internet or network interruptions
External service provider failures
Circumstances beyond reasonable control
17
Policy Updates
▼
We reserve the right to modify or update this Privacy Policy at any time without prior notice. Continued use of our platform after any changes constitutes acceptance of the updated policy. We recommend checking this page periodically for updates.
18
Governing Law & Jurisdiction
▼
This Privacy Policy shall be governed by the laws of India. Any disputes relating to privacy, data handling, or platform usage shall fall exclusively under the jurisdiction of courts located in Ahmedabad, Gujarat.
For any privacy-related queries, contact us at contact@mahavirmobiles.com